Unified Instagram inbox

Reply to Instagram DMs for connected accounts from one creatorDM inbox, alongside your automations.

Updated Sep 14, 2026

Short answer: Open Inbox in the app to see conversations from connected Instagram accounts. Automations still fire; you can take over a thread when a human should answer. Visiting Inbox also completes the Get started checklist.

Do it as you read

0/3 complete

Automations should not trap you out of your own DMs. Inbox is the human side of the same official connection.

  1. Connect Instagram (Active).
  2. Open Inbox.
  3. Read and reply. If Cora or a flow already answered, you still see the thread.

Use it when the AI closing message fires, or when someone asks something your flow never covered. Contacts from Collect Input show under Contacts, not only in the transcript.

Questions people ask

Does the inbox include WhatsApp?

The unified inbox is for connected Instagram accounts. WhatsApp conversations follow that channel’s own thread.